Frequently Asked Questions

To ensure a perfect color harmony and, most importantly, identical templates (depth, width, center distance), it is essential to choose rosettes of the same brand as your handles.

You will find suitable rosettes in the "ACCESSORIES ASSOCIATED WITH THE HANDLE" section of each product page or in a dropdown list.

And if you make a mistake in your selection, don't worry: each order is checked by our advisors, and we adapt or replace the necessary parts so that the set exactly matches the drilling of your door.

Don't worry! At Milla Poignées, each order is carefully checked by our team. If you have selected a rosette from another brand or a color that doesn't match your handle, we adapt or replace the necessary parts before shipping to ensure perfect compatibility.

This ensures consistency in terms of dimensions (width, depth, center distance) as well as a harmonious visual result.

To avoid any errors, we recommend choosing rosettes offered in the "ACCESSORIES ASSOCIATED WITH THE HANDLE" section on each product page. In any case, our team ensures that everything is perfectly adapted before shipping.

Yes, we have a showroom where you can discover our designer door handles. It is located near Paris, allowing you to avoid traffic jams while remaining easily accessible from all of Île-de-France. Here's the address of our store:

SAS MILLA13, avenue du Bois 94430 Chennevières-sur-Marne

Please note: the showroom is accessible by appointment only. It is imperative to plan your visit via our online schedule, also accessible at the top of our main page.

Our showroom in Chennevières (Val de Marne, 94) is open by appointment only, Monday to Saturday from 10:00 AM to 6:00 PM. An appointment is mandatory to organize your visit.

You can make an appointment via our online schedule, also available at the top of our main page.

Upon special request, we can arrange a meeting in our designer hardware store at another time that suits you.

In our store in Chennevières-sur-Marne, we have about 300 models of door handles on our displays. This should greatly help you make your choice.

The delivery time is indicated in green under the product name on each product page. This is the time frame that should be taken into account as a reference to estimate the shipping date.

Our handles come with 7x7 mm and 8x8 mm square metal spindles, 10 cm long, making them compatible with most doors in France, Belgium, Switzerland, and throughout the European Union, up to 44 mm thick.

For a thinner or thicker door, or in case of a surface-mounted lock (6x6 mm spindle required), please let us know in the "Comment" field when placing your order.

All our reducers are provided in metal only, never in plastic. For toilets, we automatically add 4/6 mm reducers.

Our offer applies in France, Belgium, and throughout the European Union.

Of course! The legal return period in France is 14 days, but at Millapoignées, we know that handles are often installed at the very end of a renovation project. That's why we offer you an extended period of 90 days to change your mind if the product doesn't suit you.

Handles must be returned in their original packaging, without having been installed, to guarantee their condition and preserve our quality standards.

Return shipping costs remain the responsibility of the customer. This choice reflects our commitment to maintaining a demanding service, while continuing to offer you carefully crafted, durable, and well-monitored products.

Upon receipt and verification of the returned items, we will proceed with a full refund. We make every effort to ensure that this process remains simple, clear, and respectful of our commitments to you.

All our handles and rosettes are sold in pairs, unless a specific mention on the product page indicates a single unit sale.

Most of our handles are made from a material called ZAMAK. It's a very durable and eco-friendly material. The handles selected by the MILLA store are not only beautiful but also sturdy. They withstand the test of time and frequent handling.
answers to all your questions about door handles, knobs, and hardware

Any other questions?

Don't hesitate to contact us at 0175366432 or via the form

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